William from Bristol Indiana -
I just wanted to take a moment and thank your company for awesome customer support. I ordered this part in early January and your company emailed and said you couldn't provide a ship date and gave the option to cancel the order. So I canceled the order and my credit card was refunded. My part came in stock and your company emailed me with the option to purchase. Great customer service! Thank You!
Christopher from Torrington, CT writes,
It was a pleasure doing business with you. You provided me with
all of the information I needed to make my purchase decision and
answered questions that I had regarding the product and how
your purchase process worked.
I can't see why anyone wouldn't
want to use this method.
Again, I am very pleased with the results your company provided me.
Keep up the good work.
DAVID FROM AUSTRALIA WROTE TO US,
I actually preferred your process because a real person
considered my request and made a recommendation.
I found your shop just by searching for the repair manual.
I couldn't find it anywhere in Australia (though I didn't call any shops)
so felt it would be easier, and probably cheaper
to have it sent from the US.
The fact you're in a small town in Arkansas doesn't matter when the
service is at least as good as ordering from my nearest town
and knowing you're working in a real workshop in a real town,
as opposed to a computer in a massive anonymous dispatch warehouse
feels good to me.
Your site made it pretty clear what I wanted, and the ordering process
was painless, so I have no reservations about doing it again.
You guys answer your phones!
Others have crazy computer matrix systems that I don't like.
Pete, Atlanta Georgia
Scott from Kernersville, NC
Wrote to us-
I had tried using the manufacturer's site to find the parts I needed for my compressor. They didn't even show my model as having ever existed. I did a Google search and fortunately found your site. It was very easy to find detailed diagrams of my compressor with complete parts breakdowns and details. This made it easy to find the parts I needed and will help in making the repair as well.
I found the one part that I know I needed and a few that I was not sure about. Always looking to save a buck, I tried to order the one part that I knew I needed and your system suggested the other two that I was not sure about! This is obviously a common problem and you know the fix. I ordered my parts and have full confidence that my compressor will be fixed as soon as the parts come in.
Thank you for being available with the know how to keep me working!
When no one else had Coleman Powermate Generator parts,
you guys had everything I needed.
YOUR SITE HAS MORE PARTS THAT ARE RELAVENT TO MY REPAIR THAN ANY OTHER SITE
I FOUND YOUR SITE TO BE USEFUL, FUNCTIONAL, AND QUITE THE ASSORTMENT
OF REPAIR PARTS.
Your site Rocks!
Dave, Atlanta Georgia
I don't use the computer much. I was able to find your website but was unsure about ordering using your Pay Pal,
I found your phone ordering system and it was worth it!
Your customer service was Great, my parts arrived,
my machine is up and running and your site is now
a favorite on my computer.
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